FREQUENTLY ASKED QUESTIONS


How do I know the product is in stock?
All products in the online store are made-to-order. The production period is approx. 4 weeks + delivery.

If I order today, when will I receive the package?
To make a mailbox, we need approx. 4 weeks. As soon as the mailbox is made, we send it to the post office or we inform you that it is ready for collection.
Delivery within Slovenia is approx. 1-3 working days.
Delivery within the EU approx. 3-8 working days, rest of the world approx. 10-21 working days.

After you place your order, we will send you a draft with your inscription within 24 hours, which you confirm.
Once the draft is confirmed and the order paid, the mailbox goes into production and the delivery time begins.

What are the prices for postage?
Shipping costs on the territory of Republic of Slovenia will be charged at current rates of Post of Slovenia d.o.o. or service providers (GLS, DPD, DHL Express)(VAT included) for any order. Prices of goods in online store do not include the cost of shipping.

Shipping costs outside of Republic of Slovenia are charged according to the price list for the rest of the world according to the Post of Slovenia d.o.o. or service providers (GLS, DPD, DHL Express)(VAT included).

How do I pay and how can I pick up the goods?

PERSONAL COLLECTION - By prior arrangement at the company headquarters, Vrhovci cesta XI 2, Ljubljana. You can pay with cash or bank card. After payment, the product goes into production and the delivery period begins. The advantage of buying at the company headquarters is that you can see the products in stock live.

PAYMENT BY ADVANCE CALCULATION - The amount of the purchase must be settled within three (3) days to our transaction account, which you will receive at the time of ordering to your e-mail address. After payment is received, the order goes into production and the delivery period begins.

PAYPAL - The value of the ordered good is payable on our website when placing the order.

Where can I see the products?
All the products that are available in the online shop www.nabiralnikrok.si, you can view and buy at the company’s headquarters at Vrhovci cesta XI 2, Ljubljana by prior arrangement on telephone number +386 31 333 879 (Zala) or e-mail info@nabiralnikrok.si.

Can I return products I ordered, if they don’t suit me?
The buyer who orders personalized order does not have the option of returning.
If the postal package with which the user (buyer) received the ordered products is physically damaged, if its contents are missing or if it shows signs of being opened, the user (buyer) must initiate a complaint procedure with the Post Office of Slovenia or other delivery service.

Products can be returned within 14 days along with an invoice; they have to be undamaged and in its original packaging, sent to the following address: Miniob, Marko Pavšek, s.p., Vrhovci cesta XI 2, 1000 Ljubljana, Slovenia.

ENFORCEMENT OF CONSUMER RIGHTS OF WITHDRAWAL: The consumer (Article 43c after ZVPot) has the right, without giving any reason, to terminate within 14 days from this contract. The termination period will expire after 14 days from the date on which the consumer (or a third party on behalf of and named by consumer for this purpose, but other than the carrier) acquires physical possession of the goods. To exercise the right of termination, the consumer has to inform the company Miniob, Marko Pavšek s.p. Vrhovci cesta XI 2, 1000 Ljubljana; info@nabiralnikrok.si, with an unambiguous statement of its decision to terminate this contract (by registered letter sent by post or e-mail). To take the deadline for termination from the contract into account, it is sufficient that a notice concerning the exercise of the consumer's right of termination is sent before the deadline for the termination of this contract. 
Consequences of termination: if the consumer terminates this contract provider shall, promptly and without unreasonable delay, but in any event no later than 14 days from the date of receipt of the notice of termination from this contract, reimburse all payments received, including delivery cost (excluding additional costs resulting from the choice of type of delivery other than the least expensive form of standard delivery offered by the provider). Such reimbursement will be carried out by the same payment method as was used for the initial transaction, unless expressly agreed otherwise; in any case, because of this termination consumer does not bear any costs. The provider may withhold reimbursement until it has received the goods back, or the consumer does not send the evidence that he sent back the goods, depending on which event occurs first. The consumer shall send back the goods or hand them over to the address Vrhovci cesta XI 2, 1000 Ljubljana, without unreasonable delay and in any event no later than 14 days from the day on which the consumer has informed the company of termination. The deadline is met if the consumer sends back the goods before the expiry of the 14-day period. The direct cost of returning the goods shall be borne by the consumer.


FORM FOR THE ENFORCEMENT OF CONSUMER RIGHTS OF TERMINATION (Def. PA)
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[The name, geographical address and, if possible, fax number and email address]
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I / We inform (*) you that I / We (*) terminate the contract of sale of the goods (*) / for the provision of services (*)
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Ordered on (*) / received on (*)
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Name of the consumer / consumer
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The title of the consumer / consumer
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Signature of the consumer / consumers (only if the form is sent on paper)
(*) If necessary can be deleted

I received wrong or damaged product. What now?
Upon receipt of a damaged, defective or wrong product, the user must immediately / as soon as possible inform in writing the provider of the product to the company address Miniob, Marko Pavšek s.p. Vrhovci cesta XI 2, 1000 Ljubljana or by e-mail info@nabiralnikrok.si. Provider is obliged to replace such product or return the money to the user as soon as possible. The cost of claims and shipping pays provider.

Can products be ordered only through the online store?
You can also order by sending a message to info@nabiralnikrok.si or call us on telephone +386 31 333 879 (Zala).

How can I redeem the voucher?
Gift voucher can be redeemed when purchasing online  www.nabiralnikrok.si where the voucher’s code, stated on the voucher, is entered in the field for comments. Substitution of the gift voucher for cash is not possible. Gift certificate is redeemable only in the full amount. In the event that the value of the purchase is higher than the value of the gift certificate, the holder of the gift voucher has to pay for the exceeding amount. The purchase value must be equal to or greater than the value of the gift voucher.
Gift voucher is redeemable also at the company's headquarters (Vrhovci cesta XI 2 in Ljubljana).
Gift Certificate is valid for 6 months.